If you are located outside of the United States, Firewalla Inc is not responsible for import duties, taxes, or fees. The shipping charge you pay only covers the freight cost. You assume the responsibility of an importer and are responsible for any duty/tax charges that may incur. We will use couriers like DHL/UPS/FedEx for shipments. Couriers may charge a customs clearance fee or customs handling fee for processing the import declaration. In the event that you refuse to pay these charges, you will be denied any refund even if you do not receive the product.